Accessorize with flair, because basic is boring!

Returns

Can I return clothing?

Clothing: Currently all our clothing items are on SALE. Sale is final, and not refundable/may not be returned.

Accessories: should you change your mind, you may return the item (T's & C's apply). The return will be for your own account. We will exchange the items for something else that you prefer from our web site. All postage is for your own account. If for some reason your item is broken upon arrival/or defunct in any way, or you have changed your mind, please get in touch with us.

**EITHER WAY! please CONTACT US HERE first to arrange any returns**

How does an exchange or refund work?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed - less the original postage charges, and within 2-3 days of the returned items reaching our offices.

We issue a store refund in the form of a unique Coupon Code for our website to the full value of the item being returned (excludes shipping costs) that you will be able to use on our web site at any time. Please keep this code safe. We do not give cash refunds.

What are the Terms & Conditions of a return?

Our Returns Policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it, with the original labels attached. It must also be in the original packaging in which your order was delivered with the original labels attached.

Alternatively, place the items inside a clean plastic bag and seal securely.

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

The following items we will unfortunately not accept returns on:

  • Lingerie, Swimwear & hosiery
  • Sunglasses
  • Make-up & Beauty Products
  • Earrings
  • Sale items

Any other questions?

Please contact us retrospective@redhotblue.co.za.co.za